Shipping policy

Shipping Policy

Last updated: October 7, 2026

Free shipping

We offer free standard shipping on all orders.

Where your order ships from

Our products are fulfilled by our logistics partner and may ship from international warehouses, including warehouses in China. This is why delivery times are longer than those of local retailers, and why we show them clearly before you buy.

Processing time

Orders are processed and dispatched within 1 to 3 business days. During peak periods such as Black Friday, Cyber Monday and the holiday season, processing may take up to 5 business days.

Estimated delivery time

Most orders arrive within 6 to 15 business days in total (processing plus transit), including the United States and Europe. These are estimates, not guarantees. Delivery times may be longer in remote areas, during peak periods, or if your order is held at customs.

Tracking

When your order ships, you will receive an email with a tracking number. Tracking information can take 24 to 72 hours to update after dispatch.

Multiple items and bundles

If your order contains more than one item (including bundles and kits), the items may ship separately and arrive on different dates, each with its own tracking number. You will not be charged extra for this, and any bundle discount still applies.

Shipping address

Please check your shipping address carefully at checkout. We cannot be responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible and before the order has been dispatched.

Customs, duties and taxes

Depending on your country, import duties or taxes may apply. Any amount shown at checkout is included in your order total. If additional charges are required by your local customs authority on delivery, they are the responsibility of the customer.

Delayed, lost or damaged orders

If your order has not arrived within 15 business days of dispatch, or if it arrives damaged or incorrect, contact us at info@zomniax.com with your order number (and photos if damaged). We will resend your order or refund you in full.

Contact

Questions about your shipment? Email us at info@zomniax.com or message us on Instagram @zomniaxsleep.