Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Orders to Spain (Peninsula) and Portugal are delivered within 1–5 business days. For international orders within Europe and the Big Five markets (US, UK, CA, AU, NZ), delivery typically takes 2–7 business days. During high-demand periods such as Black Friday or holiday seasons, slight delays may occur.
How much does shipping cost?
We offer free shipping on all orders over $50 to Spain, Europe, and the Big Five markets. For orders under $50, a standard shipping fee of $4.00 applies.
Do you ship internationally?
Yes. We ship to Spain, the rest of Europe, the United States, the United Kingdom, Canada, Australia, and New Zealand. If your country is not listed at checkout, please contact us at info@zomniax.com.
Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with your tracking number. You can also track your order at any time using our order tracking page.
My order hasn't arrived within the estimated time. What should I do?
First, check your tracking link for updates. If your order shows no movement for more than 5 business days, or if the estimated delivery window has passed, please contact us at info@zomniax.com with your order number and we will investigate immediately.
Returns & Refunds
What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, you can return it within 30 calendar days of receiving your order. Products must be unused, undamaged, and in their original packaging with all labels intact.
How do I start a return?
Contact us at info@zomniax.com with your order number and the reason for your return. We will guide you through the process. Please do not send anything back without contacting us first.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the product arrived defective or we made an error with your order. In those cases, we will cover the return shipping cost in full.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 5–10 business days. The refund will be issued using the same payment method used for the original purchase.
My product arrived damaged or defective. What do I do?
We are sorry to hear that. Please contact us within 7 days of receiving your order at info@zomniax.com with your order number and photos of the damage. We will send a replacement or issue a full refund at no cost to you.
Can I cancel my order?
You can request a cancellation before your order has been confirmed for shipment. Once the shipment confirmation has been issued, we are unable to cancel the order. Please contact us as soon as possible at info@zomniax.com if you need to cancel.
Products
Are your products safe to use?
Yes. All products sold at Zomniax are designed with safety and comfort in mind and meet applicable quality standards for consumer electronics and wellness devices. Always read the instructions included with your product before use.
Do your products require a prescription?
No. All Zomniax products are drug-free, non-invasive wellness devices that do not require a prescription. They are designed to support healthy sleep habits and general well-being.
Do you offer a warranty?
All products come covered by our 30-Day Money-Back Guarantee. For manufacturing defects reported after 30 days, please contact us and we will assess each case individually.
Which product is right for me?
We recommend taking our free sleep quiz on our homepage — answer 4 quick questions and get a personalised product recommendation based on your specific sleep challenges. It only takes 2 minutes.
Payments & Discounts
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Maestro, and more. All transactions are secured with SSL encryption.
Is it safe to pay on your website?
Yes. Our checkout is fully secured with SSL technology and processed through Shopify Payments, one of the most trusted e-commerce payment systems in the world. We never store your card details.
I have a discount code. How do I use it?
Enter your discount code in the "Discount code" field at checkout, before completing your payment. Only one discount code can be applied per order.
Do you have a bundle discount?
From time to time, we run bundle offers that let you combine 2, 3, or 4 products and save up to 20% — no code needed, the discount is applied automatically at checkout. Keep an eye on our homepage or subscribe to our emails to be the first to know when these offers are live.
Contact & Support
How can I contact you?
You can reach us by email at info@zomniax.com. We typically respond within 24 hours on business days. You can also send us a message on Instagram at @zomniaxsleep.
What are your customer support hours?
Our support team is available Monday to Friday. We aim to respond to all enquiries within 24 hours. During peak periods, responses may take up to 48 hours.