Privacy Policy

PRIVACY POLICY

OUR PRIVACY POLICY, SUMMARIZED

RESPONSIBLE PARTY
Who is responsible for processing your data?

DATA
How and when do we collect your data?
What type of personal data do we collect?

PURPOSE
For what purpose do we process your personal data?
How long will we retain your data?

LEGAL BASIS
What is the legal basis for processing your data?
Are you obligated to provide the data we request?
Is it possible to withdraw your consent?

RECIPIENTS
To whom will your data be disclosed?
Will your data be transferred to third countries?

RIGHTS
What are your rights when you provide us with your data?
How can you exercise your rights?

SECURITY MEASURES
How do we protect your personal data?

MISCELLANEOUS
Links to third-party websites
Social media profiles
Changes to this Privacy Policy

PRIVACY POLICY

OUR PRIVACY POLICY, SUMMARIZED

WHO ARE WE?
We are ZOMNIAX S.L., and we process your personal data as data controllers. This means that we are responsible for collecting your data, using it for the purposes outlined below, and protecting it.

FOR WHAT PURPOSES DO WE USE YOUR DATA?
We will use the data you provide us for several purposes, such as responding to your inquiries via the contact form or other channels available on our website, registering you as a user, managing your purchases and orders in our online store, handling your subscription to our newsletter, and if you wish, sending you personalized commercial communications.

WHY DO WE USE IT?
The legal basis enabling us to process your data varies depending on the purpose of each processing activity. For example, when you purchase or contract our products or services, we process your data based on the performance of the contract binding us, as well as to comply with our legal obligations. If you register as a user or submit an inquiry, your consent legitimizes the data processing, and in some cases, our legitimate interest in responding to your requests. Similarly, if we send you our newsletter or other commercial communications, it will be because we have previously obtained your explicit consent.

HOW LONG WILL WE RETAIN YOUR DATA?
As a general rule, we will retain your data only for the minimum time necessary, meaning as long as it remains relevant for the purposes for which it was collected. For instance, data provided through the contact form will be retained until we have resolved your inquiry or request. Data used for user registration will be kept until you deregister, and data obtained during the purchasing process will be retained until the product has been delivered. These timeframes may be extended as necessary to comply with legal obligations. Once these periods have ended, we will delete or anonymize your personal data.

WITH WHOM DO WE SHARE YOUR DATA?
We will share your data with service providers or external collaborators who perform specific functions for ZOMNIAX and are necessary to provide our services (logistics companies, financial entities managing payment gateways, technology service providers, etc.). All these companies will process your data following the instructions and agreements signed with ZOMNIAX.

WHAT ARE YOUR RIGHTS?
You have the right to confirm whether ZOMNIAX is processing your personal data. If so, you have the right to access your data, request the correction of inaccurate data, or request its deletion when, among other reasons, the data is no longer necessary for the purposes it was collected.

In certain circumstances, you may object to the processing of your data or request its restriction.

You also have the right to data portability, not to be subject to a decision based solely on automated processing, to withdraw your consent, and to file a complaint with the supervisory authority.

We have forms available to help you exercise these rights.

RESPONSIBLE PARTY

Who is responsible for processing your data?

• Identity: ZOMNIAX S.L. / NIF 47417656M
• Postal Address: Carrer de Begoña 56 08202 Barcelona
• Phone: +34 616156699
• Email: info@zomniax.com
• Website: www.zomniax.com

The company that collects and processes your personal data is ZOMNIAX S.L. (hereinafter, “ZOMNIAX”).

ZOMNIAX owns the website www.zomniax.com

DATA

How and When Do We Collect Your Data?

Your privacy is our priority, and at ZOMNIAX, we handle and protect your personal data in strict compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (the "General Data Protection Regulation" or "GDPR") and Law 34/2002, of 11 July, on information society services and electronic commerce (“LSSI”).

We aim to be transparent in how we use your personal data. For this reason, we not only make this Privacy Policy permanently available to you, but we also inform you specifically in each instance of data collection or through any form you fill out about the purposes for which your data will be used, your rights, and other relevant information.

You should know that we collect and process your personal information, always with your knowledge, whenever you use our services, particularly in the following cases: (i) when you submit inquiries or write to us through our contact forms; (ii) when you register on our website to create your customer area; (iii) when you subscribe to our newsletter; (iv) when you browse our website; (v) when you place orders to purchase or contract our products or services; (vi) when you interact with us through our social media profiles; (vii) when you write to us via email or other messaging applications; and (viii) when you respond to our messages, questionnaires, or surveys.

Please note that when we ask you to provide your personal data in any of the forms available on our website, some fields will be marked as mandatory (with an asterisk). These are data we need to provide the service or grant you access to the functionality in question. You are free to provide us with that information or not, but if you choose not to, please bear in mind that you may not be able to enjoy those services or functionalities.

What Type of Personal Data Do We Collect?

We mainly collect two types of personal data: data you provide to us directly (either as mandatory information required to use or contract our products and services or additional data you voluntarily provide) and data generated automatically —for example, through cookies— based on your use of our website, mobile applications, or social media.

Depending on the form or method used, the personal data we collect that you have provided may include:

Based on the form or method used, the personal data we collect and that you have provided to us may include the following:

 

Form or Data Collection Method

 

Personal Data Processed

1. Online Contact Form

• Name and Surname / Email Address

2. Online Registration Form + Newsletter

• Name and Surname / Email Address

3. Shopping Cart / Online Order Payment Process

• Name and Surname / Gender / Email Address / Landline Phone / Mobile Phone / Postal Address / Tax ID Number (NIF) / Personal ID Number (DNI) / Company Name / Encrypted Banking or Payment Data (Card / IBAN / PayPal / Apple Pay)

 

We also automatically collect the following information:

1. Usage Information

• We collect information about your use of our website or mobile platforms, such as the content you view, your searches, favorite products, purchase history, etc.

2. Cookies

• When you visit our website, we automatically collect certain information, including your IP addresses, operating system, browser type and version, as well as the dates, times, and frequency of your website access and how you navigate through its content.
• We collect this data via cookies—either our own or third-party cookies—of the following types: technical, personalization, external social media, analytics, advertising, and behavioral advertising.
• These cookies allow you to navigate our website properly, access all sections without issues, enhance your user experience, and offer content and advertising spaces tailored to your interests. For more information, please refer to our Cookie Policy below.

3. Transactional Information

• We collect information related to your payment transactions made through our website, such as the payment method used and its expiration date, the amount, the payment date and time, your billing postal code, your PayPal email address, IBAN code, address, and other transactional data.
• This data is necessary to ensure you can purchase our products or subscribe to our courses properly. However, please note that payment data is encrypted, meaning ZOMNIAX cannot access its content.

 

All personal data you provide must be truthful, accurate, complete, and up to date, and you will be responsible for any damage or harm, direct or indirect, that may arise as a result of non-compliance with this obligation. If the data provided belongs to a third party, you must inform them in advance of the content of this clause and obtain their consent.

 

If you are a supplier, please note that we use and store your personal data or that of individuals within your organization to manage the receipt of services you provide to us as a supplier. Additionally, we retain your financial data to process payments for the services rendered. We consider all these activities necessary within the scope of our legitimate interests as a recipient of your services.

 

IF YOU ARE UNDER 16 YEARS OLD, YOU CANNOT REGISTER ON THIS WEBSITE OR SUBMIT YOUR PERSONAL DATA. PLEASE ASK YOUR PARENTS TO HELP YOU READ THIS DOCUMENT AND CLARIFY ANY QUESTIONS YOU MAY HAVE.

 

If you are between 16 and 18 years old, you must obtain the consent of your parents, guardian, or legal representative before providing your personal data so it can be subject to automated processing.

PURPOSE 

For what purpose do we process your personal data?

 

At ZOMNIAX, we process the personal information you provide for various purposes depending on the functionalities you use. In any case, if you provide your data through one of the forms available on our website (e.g., contact form, registration form, or shopping cart), the purpose of processing will be as indicated in the specific form.

 

Additionally, in compliance with the LSSI, we will not send you commercial communications without identifying them as such and obtaining your prior consent. For these purposes, information sent to maintain a prior contractual relationship or respond to your inquiries or requests, as well as any related information directly derived from such a relationship, will not be considered commercial communication. In every commercial communication we send, you will be given the option to unsubscribe from future communications of this type.

 

Below are the purposes for which we may process your personal data, depending on the situation:

 

Type of Processing

 

Purpose(s)

1. Inquiries Submitted via Contact Form

• We will process the personal data you provide through the contact form to address, manage, and resolve your inquiry or request.

2. Registration on the ZOMNIAX Website

• We will process the personal data you provide through the registration form to manage user accounts on our website and create your personal user profile, enabling access to all functionalities reserved for registered users. These include viewing your orders and purchasing products in our online store without re-entering your identification details and delivery address.
• We may also process this data to perform statistical analyses of how our online store is used, aiming to optimize our content and improve the user experience.

3. Order Management During and After the Purchase Process

• We will use the personal data you provide during the online purchase process to process, ship, and invoice the products and/or services purchased, inform you about order tracking and delivery, manage returns and refunds, and provide after-sales service.
• Your data will also be used to fulfill legal obligations and legitimate interests, such as implementing anti-fraud measures, complying with anti-money laundering regulations, and managing unpaid invoices.
• Additionally, we will process your data to maintain a history of our commercial relationships, keep our accounting records, and comply with administrative and tax obligations.
• Lastly, your data may be processed to perform statistical analyses of how our online store is used, optimize content, verify minimum age requirements for using the site, and create user profiles to offer — always with your consent — products and content tailored to your preferences.

4. Commercial Communications (Advertising)

• Some forms, such as contact, registration, or purchase forms, include an optional checkbox that you can voluntarily select. If left unchecked, your data will only be used for the form-specific purposes. If selected, your data will also be used to send you commercial information about our products or services that may interest you (e.g., discounts, promotions, or news about your favorite products), including our newsletter.
• We may send this information through various channels, such as email, WhatsApp, Facebook Messenger, or social media.
• We will not send advertising from third-party companies, and you can withdraw your consent at any time by clicking the unsubscribe link included in all our commercial emails or by contacting us at info@zomniax.com.

5. Postal or Electronic Communications

• The personal data you provide through postal or electronic communications (emails, SMS, messaging apps, or mobile applications) exchanged with us will be processed to manage and respond to your inquiries or requests.

6. Newsletter Subscription

• We will process your personal data (name, surname, and email address) to send you our newsletter and manage your subscription. This data will also be used to inform you about exclusive news and promotions related to our products and services through various channels.

7. Usage Information Obtained via Cookies

• The information collected through cookies will be used to enable website and mobile application navigation, measure site traffic, analyze portal usage and its functionalities, manage advertising, offer personalized content and ad spaces, and create anonymous statistical reports, analysis, and segmentation of customer activity within our online store.
• For more details on how data collected through cookies will be used, please consult our Cookie Policy below.

8. Communications and Interactions via Social Media (Facebook, Instagram, YouTube) and Messaging Apps (WhatsApp, Facebook Messenger)

• We will process the personal data you provide through communications or interactions with us on messaging apps (e.g., WhatsApp, Facebook Messenger) and on our social media profiles (e.g., Facebook, YouTube, Instagram) to manage and respond to your inquiries, comments, or requests.
• If you follow us on social media, you may see content or information related to our products and services on your wall or profile that we believe may interest you.

How Long Will We Retain Your Data?

 

The retention periods for your data may vary depending on the processing activity and purposes, but as a general rule, we will keep it only as long as strictly necessary to fulfill the corresponding purpose, i.e., while it remains relevant to the purposes for which it was collected.

 

Notwithstanding the above, we will retain your data, duly protected, for as long as necessary to comply with our legal obligations, particularly during the applicable legal statute of limitations. During this period, the data will be processed solely to demonstrate compliance with our legal or contractual obligations. Once the statute of limitations has expired, your data will be deleted or, alternatively, anonymized.

 

Depending on the purposes, the following retention periods apply, unless other legal deadlines or obligations are applicable:

 

Data / Processing

Retention Period

• Data provided through the contact form on our website or other customer service channels (analog, such as postal mail, or digital, such as email, mobile messaging, or social media):
• While necessary to address and resolve your inquiry or request.
• Data provided through the registration form:
• While you remain a registered user (i.e., until you cancel your account).
• Data provided during the purchase process or when contracting our services:
• While necessary to manage your purchase, including billing, product delivery, possible returns, and after-sales service.
• Data provided through any of our forms (contact, registration, etc.), with the corresponding box checked to authorize us to send you commercial communications about our products and services:
• While your consent remains valid and you have not unsubscribed from receiving such communications.
• Data provided to subscribe to our newsletter:
• While you remain subscribed to the newsletter.
• Data provided for purposes described in the Cookie Policy:
• While you have not revoked your consent or opposed the processing.

 

LEGAL BASIS

 

What is the legal basis for processing your data?

 

For each form used to collect your personal data, we will indicate the legal basis that allows us to process it. We will inform you if providing your data to ZOMNIAX is a legal or contractual requirement and whether it is mandatory or optional to provide such data for the corresponding purposes.

 

Below are the legal bases for each type of processing:

 

Processing and Purposes

Legal Basis

1. Responding to inquiries, messages, or information requests sent via our contact forms or customer service channels, whether digital (website, mobile messaging, social media, etc.) or analog:

• Consent

2. Registering as a user on our website, creating your account or personal profile, and enabling the use of all functionalities available to registered users:

• Consent

3. Managing your orders (processing, shipping, invoicing purchased products), including returns and refunds:

• Contract execution

4. Sending notifications or communications related to your orders, including after-sales service:

• Contract execution
• Legitimate interest

5. Maintaining our accounting records and complying with our legal obligations:

• Legal obligation

6. Implementing anti-fraud measures to protect your interests during the contracting process and managing unpaid invoices:

• Legal obligation
• Legitimate interest

7. Managing your newsletter subscription to keep you informed about our news, promotions, products, and services:

• Consent

8. Sending commercial communications about our products and services through digital or analog means (email, SMS, push notifications, WhatsApp, Facebook Messenger, social media, etc.):

• Consent

9. Creating a commercial profile to improve your user experience and offer products and services tailored to your preferences:

• Consent

10. Managing your participation in contests, raffles, surveys, and promotional activities:

 

• Consent

 

11. Processing data collected via cookies to analyze website usage, manage advertising, personalize content, generate anonymous statistical reports, measure visits, and perform customer analysis and segmentation:

 

• Consent
• Legitimate interest

 

12. Processing data collected via cookies to enable website navigation and improve content:

 

• Consent
• Legitimate interest

 

Are You Required to Provide the Requested Data?

 

When the legal basis for processing your data is your consent, providing your personal data is generally not mandatory. However, keep in mind that we may only be able to provide you with requested services or grant access to certain functionalities if you provide specific data we consider necessary for these purposes. Required fields will be clearly identified in our forms with an asterisk (*).

 

If you do not provide the required data, we may be unable to fulfill your requests or only partially do so. For example, if you submit an inquiry through our contact form, register as a user, or subscribe to our newsletter, you will need to provide at least your name and email address. Otherwise, we cannot respond to your inquiry, create your account, or send newsletters.

 

In any case, your consent must be freely given, specific, informed, and unambiguous, and you must provide it through a positive and affirmative action, without any pressure, and with full understanding of what you are consenting to. For this reason, ZOMNIAX advocates for maximum transparency and will include a summary of basic data protection information, a link to this Privacy Policy, and a checkbox in the relevant forms for you to explicitly consent to the processing in question.

 

We recommend reading all the provided information before granting consent for any type of processing. We will maintain a record of all consents you provide in this regard.

 

Can You Withdraw Your Consent?

 

Absolutely. If you have authorized us to process your personal information, you can withdraw your consent at any time by contacting us and specifying which processing activities or purposes you wish to revoke consent for.

 

You can do this by writing to our postal address, through the contact form on our website, or by email at info@zomniax.com. We may request a copy of your ID to properly identify you.

 

Please note that withdrawing your consent will not affect the legality of data processing based on your consent prior to withdrawal, nor will it affect data processing conducted on other legal grounds, such as legitimate interest, contract execution, or legal obligation.

RECIPIENTS

 

Who will your data be shared with?

 

All the data you provide will be treated with the utmost confidentiality by ZOMNIAX. Occasionally, to fulfill the purposes outlined in this Privacy Policy, it may be necessary to grant access to your personal data to other service providers who assist us in delivering the services we offer. These are trusted third parties who will only have access to your data to ensure we can provide the requested services under the best possible conditions.

 

When applicable, and always in compliance with current legislation, we may share your personal data with the following categories of recipients:

• Service providers performing specific functions for ZOMNIAX. This category includes, for example:
• Logistics or shipping companies managing order deliveries to customers, as well as handling exchanges and returns.
• Companies or professionals assisting with technology services or digital strategy, such as web developers or platform providers, hosting services, database maintenance, and application support.
• Accounting or administrative managers.
• External consultants, lawyers, and auditors.
• Banking entities responsible for our website’s payment gateway and companies ensuring secure online payments in mobile applications.
• Subscriber management companies for platforms like Facebook Messenger.

 

ZOMNIAX has signed the required data processing agreements with each external provider to whom we communicate personal data of our customers and users. These agreements ensure that such providers only process the data according to our instructions and solely for the necessary purposes.

 

Will your data be transferred to third countries?

 

To deliver our services, it may be necessary to share your data with companies located outside the European Economic Area (EEA) — which includes the European Union, Liechtenstein, Iceland, and Norway.

 

In such cases, all international data transfers will strictly comply with all safeguards required by European legislation. This means your data will only be shared with providers who:

• Are Privacy Shield-certified (e.g., providers in the United States), or
• Have signed standard contractual clauses approved by the European Commission.

 

• Public administrations or public/private entities, such as judicial bodies, tax authorities, police forces, fraud prevention agencies, and debt collection agencies. This occurs when we are legally required or when legitimate interests compel us to share specific information (e.g., in case of litigation or a request by a tax authority).

RIGHTS

 

What are your rights regarding the data you provide us?

 

You have the right to confirm whether ZOMNIAX is processing your personal data. If your data is being processed, you are entitled to the following rights:

• Right of access:

You have the right to access your personal data. If we are processing your data, you can request the following details:

• What data we have.
• The purposes of the processing.
• Potential communication, sharing, or transfers of your data to third parties.
• Expected retention periods.
• Your rights to request the rectification or deletion of your data, to limit its processing, or to object to such processing.
• The right to lodge a complaint with a supervisory authority.
• If we did not obtain the data from you directly, any available information about its source.
• The existence of automated decision-making, including profiling, and relevant details about the logic applied and potential consequences for you.
• Right of rectification:

You can request the correction of inaccurate or incomplete personal data, such as errors, spelling mistakes, or updates to your information. If we have shared your data with third parties, we will notify them to rectify it as per your instructions unless it is impossible or would require disproportionate effort. We will also inform you of the third parties to whom your inaccurate or incomplete data was shared, if applicable.

• Right of deletion (“right to be forgotten”):

In certain circumstances, you can request the permanent deletion of your personal data, such as when:

• The data is no longer relevant or necessary for the purposes for which it was collected.
• You withdraw your consent, and there is no other legal basis for processing.
• You object to the processing, and there are no overriding legitimate grounds for it.
• Right to object:

You can object to the processing of your personal data at any time based on your particular situation if the processing is based on our legitimate interests. We will stop processing your data unless there are compelling legitimate grounds that override your interests, rights, and freedoms, or if the processing is necessary for legal claims.

• Right not to be subject to automated decisions:

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect you in a similar way. This right does not apply if:

• You have explicitly consented to such processing.
• The decision is necessary to fulfill or execute a contract with you.
• Right to data portability:

You can request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies if:

• The processing is carried out by automated means.
• It is based on your prior consent or a contract.
• The data concerns information you provided directly or that results from your activity.

You can also request that we transfer your data directly to another controller if technically feasible.

• Right to restriction of processing:

You can request that we restrict the processing of your data, meaning we may only store it but not use it, under certain circumstances. For example:

• While we verify the accuracy of your data if you have exercised your rights to rectification or objection.
• When you prefer limited processing instead of deletion.
• If the processing is unlawful but you oppose the deletion of your data.
• Right to withdraw consent:

If you have given consent for a specific purpose, such as receiving promotional materials, you can withdraw it at any time without affecting the lawfulness of processing based on your prior consent.

• Right to file a complaint with a Supervisory Authority:

If you believe your rights have been violated or that the processing of your data contravenes the General Data Protection Regulation (GDPR), you can file a complaint with your country’s supervisory authority.

 

In Spain, you can contact:

Name: Agencia Española de Protección de Datos

Postal Address: C/ Jorge Juan, 6, 28001 Madrid, Spain

Phone: +34 901 100 099 / +34 912 663 517

Website: www.agpd.es

If you reside outside Spain, you can also contact the relevant data protection authority in your country.

How Can You Exercise Your Rights?

We provide forms to help you exercise your rights quickly, easily, and free of charge. Simply request the relevant form by emailing us at info@zomniax.com, complete it, and send it back along with a copy of your national ID. Once we receive your request, we will respond within a maximum of one month.

Security Measures

How Do We Protect Your Personal Data?

At ZOMNIAX, we prioritize the security and confidentiality of your personal data. We have implemented comprehensive security measures to:

• Ensure the integrity of the personal information you provide.
• Enable data recovery in the event of incidents.
• Prevent misuse, loss, or unauthorized access.

 

The security measures vary depending on the characteristics of the data being processed, the type of data, and the available technology. We apply technical and organizational measures appropriate to ensure a level of security suitable for the risk, including safeguards against accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access to transmitted or stored data.

 

Our website is hosted on secure servers protected against common threats. However, despite our best efforts, technical security on the internet is not infallible, and malicious acts by third parties may occur. ZOMNIAX takes all possible steps to prevent such incidents.

 

If you suspect any misuse or unauthorized access to your personal data, please notify us immediately so we can take appropriate action. You can reach us at info@zomniax.com or via the customer service channels available on our website.

 

Miscellaneous

 

Links to Third-Party Websites

 

The ZOMNIAX website may contain links to third-party websites that operate independently. Each has its own privacy policies, cookie policies, and terms of use, for which ZOMNIAX is not responsible. We encourage you to carefully review the privacy and cookie policies of any third-party websites you visit.

 

Social Media Profiles

 

ZOMNIAX maintains corporate profiles on social media platforms such as Facebook, YouTube, and Instagram. If you interact with us through these platforms (e.g., via Facebook Messenger), data may be exchanged between ZOMNIAX and the respective platform. For example, if you’re logged into Facebook and visit a page on the ZOMNIAX website, Facebook may collect this information.

 

As the data controller for these social media profiles, we ensure confidentiality and compliance with your rights. Social media serves as an additional channel for us to share relevant content, updates on our products and services, and other information of interest.

 

However, ZOMNIAX is not affiliated with these platforms, and their use is governed by their independent terms and conditions, which we recommend reviewing. We disclaim any responsibility for how social media platforms process your data.

 

Changes to This Privacy Policy

 

ZOMNIAX reserves the right to modify this Privacy Policy at any time. If changes are made, we will notify you to review them and, if necessary, withdraw your consent. We recommend reviewing this policy periodically to stay informed about minor updates.